Customer Interviews No. 1

1. While I left my "opportunities" general and open, I usually asked my first set of questions in reference to college and the overall college experience. This allowed the people I interviewed to have at least one place of focus that they can share and relate their personal issues with. There is a lot of potential found within the college sphere.

2. While I was open to have anyone be interviewed, like teachers and other faculty members, I decided in the end to interview students enrolled in my college. I realize that this was a better way to hold my interviews because the issues that teachers and faculty members have are likely different to what students have. I can focus on unmet opportunities in the circle of students.

3. Here are my questions: Do you have unmet needs in your college experience? What are they and why; Do these unmet needs affect your experience/life? How and why?; Do you think this affects everyone or some?; What could be done to change or improve this?; If this is done, could this improve your experience, lead to more challenges, both, or neither?

4. I held interviews with five female students at my college:
https://www.youtube.com/watch?v=b0Z5D3mh6GA

https://www.youtube.com/watch?v=a78HunkS--0

https://www.youtube.com/watch?v=ATWt93qd1F0

https://www.youtube.com/watch?v=HfWUh3D46eY

https://www.youtube.com/watch?v=HQy0EhZgfck

5. What I learned from this is that the problems the students mentioned actually affect a large number of people. Whether it be buses or the lines for food, it does affect a large number of students and alters their ability to do well in college. It is interesting how small, everyday nuisances can actually build to stress and lesser quality of school work and thus a lower appreciation of the college experience.

6. Holding the interviews with 5 different people just proved once again that I hate these types of interactions. Of course everyone was friendly, willing, and polite, but I still felt uncomfortable for having to ask and then hold the interview. One person expressed surprise when I told her I had to do it on video, so while interviews do happen from time to time, they do not always occur in this particular way. Still, I learned a few things that I enjoyed, like one interview where the girl mentioned how 5 more minutes in the day for classes would help students and teachers so much. That piqued my interest.